The phone line subcommittee maintains a telephone information service for Narcotics Anonymous that helps addicts and others in the community find us easily and quickly. Phone line volunteers often serve as the first point of contact between the community-at-large and the NA Fellowship. For this reason, it’s vital that careful attention be paid to the work of this subcommittee. Phone line subcommittees in different NA communities organize their work in different ways to meet local needs. In some areas, PI and phone line services are operated jointly by a single subcommittee. In smaller communities, the phone line may be as simple as a call-forwarding service connecting callers with NA members’ home telephones. In the larger metropolitan areas, computerized systems may route incoming calls to the appropriate people and information.